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Changing account number in myEE app

Leeebeee
Explorer

‎10-07-2021 05:27 PM

Hi all,


Does anyone know how I can associate a different account number with the ‘my EE’ app? I used to have an account a few years ago but left for a different provider. I have since returned but have the same email address/phone number. When I log in I get the ‘account closed’ pages but seemingly no option to change over to my now current account number.

 

Can anyone help? Thanks in advance.

0 Helpful
3 REPLIES 3
chistery
EE Community Star
EE Community Star

‎10-07-2021 06:44 PM

Hi @Leeebeee 

 

Under account settings, can you try the add an account option? Does that do what you need?

0 Helpful
Leeebeee
Explorer
In response to chistery

‎10-07-2021 07:36 PM

Thanks for the reply. I was looking for a way to remove the old account number but found I could ‘add product’ and run them in parallel. 

Appreciate your time.

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Leeebeee

‎10-07-2021 07:39 PM

Hi @Leeebeee 

 

You will need to call EE CS on 150 and ask them to delete your old account profile. Then you can register again.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.