Changed internet provider

[Dorothy2019]

I've changed my internet provider will they tell ee . As I'm still being charged and I was under the impression the new provider does it all

[XRaySpeX]

As long as your new ISP is not Virgin Media Openreach will tell EE. Otherwise you'll have to cancel with them yourself.

[Dorothy2019]

How do I no its cancelled . The new internet is live but I've just been billed by EE

[XRaySpeX · Accepted solution]

Look in your MyEE for BB under "View Plan". It should say something like "Closed" or "Ceased", anything but "Active".