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Changed internet provider

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Dorothy2019
Explorer

‎03-08-2021 02:39 AM

I've changed my internet provider will they tell ee . As I'm still being charged and I was under the impression the new provider does it all

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star
In response to Dorothy2019

‎03-08-2021 03:11 AM

Look in your MyEE for BB under "View Plan". It should say something like "Closed" or "Ceased", anything but "Active".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎03-08-2021 02:52 AM

As long as your new ISP is not Virgin Media Openreach will tell EE. Otherwise you'll have to cancel with them yourself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dorothy2019
Explorer
In response to XRaySpeX

‎03-08-2021 02:55 AM

How do I no its cancelled . The new internet is live but I've just been billed by EE

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XRaySpeX
EE Community Star
EE Community Star
In response to Dorothy2019

‎03-08-2021 03:11 AM

Look in your MyEE for BB under "View Plan". It should say something like "Closed" or "Ceased", anything but "Active".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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