Cannot connect to EE WiFi auto
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26-12-2018 07:22 PM
I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service.
Help?
Solved! See the answer below or view the solution in context.
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14-01-2019 12:03 PM
Hi Chris
I'm afraid that didnt work! Still no luck connecting on tube.
thanks
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14-01-2019 12:11 PM
Thanks for trying, @Nadia88
I've sent you a private message to get some more information from you.
Please have a look and get back to me.
Thanks 🙂
Chris
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26-07-2021 10:50 PM
Hi,
I have a Xiaomi 10 and I cannot log in to ee auto WiFi on the underground.
It keeps asking for username and password.
I have tried reset number and no luck.
Help?
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27-07-2021 08:09 AM
Hi @Asanteman,
Welcome to the EE Community. 🙂
Are you using a pay as you go or pay monthly plan?
James
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29-07-2021 09:25 PM
I've got a similar problem. When I text EEWIFI to 9572, the message just doesn't go through.
I have topped up £10 in the past month, and all other texts work fine.
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30-07-2021 08:38 AM
Hi @urban4692,
Welcome to the EE Community. 🙂
What type of phone are you using?
Are you on a pay monthly or pay as you go plan?
James
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30-07-2021 09:14 AM
Hi James, thank you. It's an iPhone 12 on PAYG.
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30-07-2021 09:31 AM
Hi @urban4692,
iOS devices should connect to EE WiFi automatically, there's no need to set it up via text.
Have you topped up with at least £5 in the last 30 days?
James
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30-07-2021 09:33 AM
Hi James, yes I know it should connect automatically. When I click on EE Wifi Auto is says "can not connect to network".
And yes, I topped up £10 two weeks ago.
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30-07-2021 09:48 AM
Hi @urban4692,
Do you only have this issue at one particular underground station or everywhere?
James
