Cannot connect to EE WiFi auto

[Sniti11]

I cannot connect to EE WIFI auto underground. When I try connect, it asks for username and password which doesn’t work. I had a reset from 9527. I tried to access via virgin media WiFi chosing EE but I get an error message saying contact customer service. 

Help? 

[Sniti11]

Hi Leanne,

i am having issues to connect to EE WiFi. I have ask new password from

9527. I tried connecting via virgin media but it’s says contact customer service to register 

[Northerner]

Hi @Sniti11

Are you using an IPhone?

If so there is a bug which Apple need to fix before it will work again. 

Thanks

[XRaySpeX]

@Sniti11: There is a problem with a recent iOS update on all iPhone models unable to connect to London Underground WiFi Network. It often manifests itself as asking for a pwd when it shouldn't.

Just have to wait for Apple to comeback with a new iOS update!

No other solution is available nor there is an estimated date.

[Sniti11]

Thanks 

[Sniti11]

Thank you 

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance.

[Katie_B]

Good Morning @Sniti11. 

When was the last time you successfully connected?

Have you spoke with our customer service team regarding this?

Speak soon, Katie  🙂

[Sniti11]

Hi Katie, 

Last Wednesday I managed to connect to the WiFi. Since then nothing. I removed my sim and back in but it doesn’t work 

I contacted customer service and did nothing. A guy said will refresh what ever is needed but I didn’t receive any new password or notification of a reset. 

Updated to to the latest OS and using an iPhone 6

Still no luck 

Thanks 

[Katie_B]

If you are on the latest software please give our technical support team a call @Sniti11. 

Let me know how you get on,

Katie 🙂