Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Cancelled contract to change to pay as you go, account now closed?

Clarion
Investigator
Investigator

‎28-09-2021 07:23 PM

I have given ee the 30 days notice to cancel my contract (rolling monthly) and change to pay as you go while I am away working abroad. 

Now when I log into my app it says my account is closed and I am unable to do anything in the app. I was told on two separate occasions you ee that I would receive a message a day or two before my account was stopped with some more info about my account. This never happened.

 

Now I am at a loss as to what to do to maintain my number as a pay as you go and also to top up. Where do I go from here?

0 Helpful
11 REPLIES 11
Clarion
Investigator
Investigator
In response to XRaySpeX

‎28-09-2021 08:14 PM

Sorry just to clarify, if I am unable to activate my pay as you for say 3/4 months. Will my U.K. number still be active but just unable to be reached or messaged? Barring via WiFi (iMessage/FaceTime/WhatsApp) etc ?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Clarion

‎28-09-2021 08:23 PM

  • 3-4 months, you'll be fine.
  • > 6 months, it'll be deactivated but it's still your no. You can call CS to reactivate it.
  • > 9 months, you lose everything.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP