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Item not delivered

Shazzy2
Investigator
Investigator

‎28-09-2021 05:55 AM

I've ordered a Samsung s21 on the 18th but still update. I understand that it says within 7 days but it has been 8 days today 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎28-09-2021 06:43 AM

Hi @Shazzy2 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Shazzy2
Investigator
Investigator
In response to Northerner

‎28-09-2021 09:43 AM

Yes, it's been saying expected dispatch in 24hours since the 25th

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0 Helpful
Leanne_T
EE Community Support Team
In response to Shazzy2

‎28-09-2021 10:34 AM

Hi @Shazzy2

 

Thanks for coming to the community. 

 

Galaxy S21 series back orders are being dispatched on a first come, first serve basis as stock arrives from Samsung.

 

You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

 

If you would like the order checked, please give us a call on 150. 

 

Leanne.

0 Helpful
Katy2585
Investigator
Investigator

‎28-09-2021 10:38 PM

Think you'll be waiting a while long I ordered mine on the 13.09 and still not received it and I was told would be here 3 to 5 days 

0 Helpful