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Can’t top up online

Chellebubble
Visitor

‎19-08-2021 11:31 AM

Every time I try to top up online it keeps showing me an error message 

I’ve tried safari and chrome 

 

I live far away from a shop so buying a voucher is a real hassle is anyone else having problems ? 
19/08/21

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2021 12:28 PM

Are you using Fast Top Up online with a UK bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
xinyue
Visitor

‎27-10-2021 12:04 AM

Hi, How did you solve this? Even using the fast top-up they provided doesn't work.

0 Helpful
Leanne_T
EE Community Support Team
In response to xinyue

‎27-10-2021 07:54 AM

Hi @xinyue

 

Thanks for coming to the community. 

 

What happens when you try and top up? 

 

How long ago did you last top up? 

 

Thanks 🙂

 

Leanne.

0 Helpful