Can’t link my mobile router to tv

PaulC10
Explorer

‎22-08-2021 07:54 AM

I am In a caravan. Have unlimited data package on my EE 4G mobile router. Tried to link to the TV but it keeps saying ‘authorisation failed’. The router is working as I can use it on my phone. Can anyone help?

0 Helpful
6 REPLIES 6
Christopher_B
EE Employee

‎22-08-2021 09:45 AM

Hi @PaulC10

 

I hope you're well and having a nice time at the caravan, other than this issue of course. 

 

When you try to connect your TV, does it ask you for a password to connect?

 

Thanks 

 

Chris 

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PaulC10
Explorer
In response to Christopher_B

‎22-08-2021 09:48 AM

Thanks Chris. Yes. I find the router name, enter the password. It says wait for a few seconds then says authorisation not successful.
Paul
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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to PaulC10

‎22-08-2021 09:53 AM

Are you sure you're using the correct password? It's possible there are multiple networks around you as well, make sure you're using the correct SSID

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Christopher_B
EE Employee
In response to Kirigaya_Kazuto

‎22-08-2021 09:55 AM

@Kirigaya_Kazuto Has beat me to the questions I was going to ask.

 

Thanks 

 

Chris 

PaulC10
Explorer
In response to Kirigaya_Kazuto

‎22-08-2021 10:04 AM

Yeah. Tried it 3-4 times. No joy

From Paul Couchman
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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to PaulC10

‎22-08-2021 10:06 AM

Could you try reset the network settings on your TV? Does your TV connect to you mobile phones Hotspot feature, just to rule that out.

 

If the mobile router has an Ethernet port on it, can you try connect via a cable?

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