Can't add additional line.

[ReginaT]

Hello,

for the past few days I have been having issues trying to be able to get an additional line on EE Website or App.

Once I login to my account I can see my profile, bills, add accessories etc however once I click on ''My Shop'' and click on any items I get redirected to https://shop.ee.co.uk/auth/my-shop page and that's it. No matter what I do it just send me to the page and shows nothing.

I was on a call with EE trying to fix this, they can't seem to find what is causing this(weird).

I understand EE can do an additional line over the phone however I do want to fix this issue. I have tried different browsers, devices, data providers, cleared cookies, cache - same old.

Is there anyone that have run into this issue and found a solution to it?

Many thanks.

[ReginaT]

Thanks to everyone. We were able to order a new phone on the App/Website - the team has resolved our issue and everything is looking good. We just ordered our new handset. Many thanks to the EE Community!

[Leanne_T]

Morning @ReginaT

I am very pleased to hear this is all sorted now ,and you have ordered the phone 🙂

Come back to the community anytime.

Leanne.

[Kovax]

I just tried to add an extra line (sim only) to my account. I'm having the exact same issue 😕 I am unable to access any part of the webshop other than the upgrade page. Rather disappointing 😒

[ReginaT]

Hello,

What solved mine was EE sending my account to people who manage Single User Errors. Give 150 a call and ask them to see what they can do. They won't be able to do it over the phone as well as the error will carry over to their system as well.

[crescenzo]

I'm having a similar issue. 

I can add £1000+ phone to my account as additional lines but i cant add a £300 tablet? 

Tried website and app and refreshed and cleared cache but no luck. 

I dont have the time to hang around on the phone as key worker or the right time to call. 

There is no live chat online like other companies either. 

I might just buy the table out right but want the ee sim in it for work. 

Any help please tech guru's?

[Christopher_G]

Hi @Kovax and @crescenzo

Welcome to the community.

Our Mobile Care team will be able to look into why this isn't working and try to put through the order for you.

There should be a link for live chat on the get in touch help page, as well as other contact information.

Let us know how you get on.

Chris

[Kovax]

@ReginaT just out of curiosity. Have you recently changed your address? Managed to speak to someone from EE, she said the most likely reason for this particular fault is my recent change of address. I have moved 2 weeks ago, updated my address on the same day. Apparently the problem should go away 30 days after the day I entered my new address - we will see...

[crescenzo]

I have not changed address. No.

[crescenzo]

I will let you know. At the moment I work long days and the morning and evening when I get home states the chat is closed. What the working hours of the chat during this pandemic? 

[Katie_B]

Good Morning @crescenzo. 

Our online chat team is open 8am - 11pm. 

Please let us know how you get on, 

Katie 🙂