Can't add additional line.

[ReginaT]

Hello,

for the past few days I have been having issues trying to be able to get an additional line on EE Website or App.

Once I login to my account I can see my profile, bills, add accessories etc however once I click on ''My Shop'' and click on any items I get redirected to https://shop.ee.co.uk/auth/my-shop page and that's it. No matter what I do it just send me to the page and shows nothing.

I was on a call with EE trying to fix this, they can't seem to find what is causing this(weird).

I understand EE can do an additional line over the phone however I do want to fix this issue. I have tried different browsers, devices, data providers, cleared cookies, cache - same old.

Is there anyone that have run into this issue and found a solution to it?

Many thanks.

[twilio]

I’m having the same problem. I switched from Three two billing cycles ago. I’ve got two lines already. I want to add a third. But I can’t. Will support please help?

[Leanne_T]

Hi @twilio

Thanks for posting 🙂

Please give us a call on 150 and the team will check your account for you. 

Thanks. 

Leanne.