No news on xbox

Kayla26
Explorer

‎05-12-2021 08:19 PM

I added an additional line on the black friday offer of receiving a free xbox with the phone 

Phone came the next day but I have yet to receive any information about the x box.

 

Thanks 

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎05-12-2021 09:53 PM

Hi @Kayla26 

 

You receive a text 5 days aftr your line goes live. If you haven't received the text then call EE CS on 150 and ask them to check.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Kayla26
Explorer
In response to Northerner

‎06-12-2021 09:44 PM

It's been 11 days and still no txt.

I will try ringing tomorrow. Its my sons Xmas present really hoping it comes in time 

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James_B
EE Community Manager
EE Community Manager
In response to Kayla26

‎07-12-2021 07:58 AM

Hi @Kayla26,

 

I've sent you a private message.

 

James

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laurajoswald
Visitor

‎09-12-2021 08:38 PM

I’ve not heard anything either and I’m starting to worry as the Xbox was supposed to be for my partner’s Xmas gift 

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Leanne_T
EE Community Support Team
In response to laurajoswald

‎10-12-2021 08:32 AM

Morning @laurajoswald

 

Thanks for posting 🙂

 

I've sent you a private message for some extra details. 

 

Speak soon. 

 

Leanne. 

0 Helpful
JanQi
Visitor
In response to Leanne_T

‎11-12-2021 12:12 PM

Has anyone received their Xbox yet? I upgraded more than 3 weeks ago and still haven't had my text. I only upgraded to get this deal and the Xbox is meant to be a Christmas present so will be very frustrated if it doesn't arrive. 

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