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31-03-2019 08:46 PM
I ordered the upgrade today, however I didn’t realise that it would take up to 14 days and I am away next week, so I need to ensure it is delivered this week.
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01-04-2019 08:26 AM
Good Morning @amber_196.
Welcome to the EE Community 🙂
As @Watkins07 has mentioned, our Mobile Care team may be able to help change the delivery for you.
Alternatively, I'd recommend downloading the DPD app and managing your order through there 🙂
Hope this helps.
Jon
31-03-2019 09:09 PM
Hi @amber_196
if the device isn’t in stock at the time of ordering it will be sent out as soon as it’s in stock within the time frame specified at time of order. Although it could turn up sooner this week, it may not. You’d be best to call customer services on 150 to discuss any options.
01-04-2019 08:26 AM
Good Morning @amber_196.
Welcome to the EE Community 🙂
As @Watkins07 has mentioned, our Mobile Care team may be able to help change the delivery for you.
Alternatively, I'd recommend downloading the DPD app and managing your order through there 🙂
Hope this helps.
Jon