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Broadband data add on

Nedwardo
Visitor

Evening. I have recently upgraded my broadband, from Ee to a better EE package.

One of the perks was supposed to be a 10GB per month data add on to my EE mobile account. As yet this has not been applied. Could you tell me how/when this will happen?

(As an aside, my last EE broadband plan was also supposed to add 10GB/pm to my mobile plan but it never happened. Only reason I didn't chase is I didn't need it then. But I do now.)

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

It should be added to your mobile plan within 30 days of your BB going live.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mikeliuk
Ace Contributor
Ace Contributor

Hi @Nedwardo ,

 

As a sanity check, do you have that mobile number set as the contact number MyEE?

 

The below is not the offer you have mentioned but it may give some hints as to what has gone wrong in the past.

 

https://ee.co.uk/help/help-new/offers-and-services/other/20gb-data-boost-faqs

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