Broadband Connectivity

[Billfred12]

Good morning community.

I'm just wondering if anyone is having issues connecting non-EE devices to their Home Hub? The last few days there has been a problem connecting my partner's phone (3 Mobile) and the XBox yet my phone connects just fine.

The WiFi device is listed but there doesn't seem to be an actual connection.

Many thanks in advance.

[XRaySpeX]

For an EE Smart Hub, but not an EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. The Smart Router doesn't allow this.

Apples in particular are not happy with combined WiFi bands.

[mikeliuk]

Hi @Billfred12 ,

Hope it's ok that I ask a sanity check question. By "doesn't seem to be an actual connection", do you mean that a) certain devices do not appear to connect via that WiFi SSID at all (e.g. password rejected), or do you mean that b) the WiFi connection is successful but that there appears to be no subsequent functionality such as access to the internet (e.g. news.bbc.co.uk cannot be visited despite a successful WiFi connection)?

[XRaySpeX]

@mikeliuk : The latter is what the OP said in his OP.

[Billfred12]

Hi There,

It's the second option: "b) the WiFi connection is successful but that there appears to be no subsequent functionality such as access to the internet (e.g. news.bbc.co.uk cannot be visited despite a successful WiFi"

I've no idea what XRaySpeX said in plain English but I'll give that a go too.

[mikeliuk]

Hi @Billfred12 ,

In light of b), the first thing you wish to check is that your connected device receives an IP address (e.g. look in settings and search online for help to locate this). In a typical home, such a private IPv4 address typically looks like 192.168.x.x.

If your connected device does receive a private IPv4 address, you should then try to access the management page (using a browser) of your router (from your device which connects by WiFi but doesn't have internet access) which will be something like 192.168.0.1 , 192.168.1.1 or similar. The management page of your router should also be at the IP address of your gateway which is your gateway out to the internet.

When testing a mobile phone with a Three SIM inserted, it may be helpful to put into airplane mode when debugging the WiFi to reduce complications (e.g. having two routes out to the internet).

[XRaySpeX]

I pointed out to @mikeliuk that you had already said that in your original post (OP).

[mikeliuk]

Hi @Billfred12 ,

Splitting the radios/bands is more likely to help in situation a) than in situation b) but there's no harm in trying.

[Billfred12]

@mikeliuk how I do I do this?

[Mustrum]

@Billfred12  look back at post 2 from @XRaySpeX