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Broadband Connectivity

Billfred12
Investigator
Investigator

Good morning community.

 

I'm just wondering if anyone is having issues connecting non-EE devices to their Home Hub? The last few days there has been a problem connecting my partner's phone (3 Mobile) and the XBox yet my phone connects just fine.

 

The WiFi device is listed but there doesn't seem to be an actual connection.

 

Many thanks in advance.

 

 

14 REPLIES 14

@XRaySpeX tried your suggestion and it didn't work. It says "connected" on the device and on the 192.xxx page but there's no internet going from A to B

OK, thanks for trying.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Mustrum
EE Community Star
EE Community Star

@Billfred12  which router do you have, and what have you tried?

Have you managed to split the bands? If so do your devices see the 2.4 or 5Ghz bands, or both?

@Mustrum I've split the bands and tried to connect the TV to each. The 5ghz connected but there was no internet and the 2.4ghz failed.

 

I managed to "cast" from my phone to the TV which is strange because both devices need to be connected to the wi-fi in order for this to work.

 

I have the smart hub. I only got set up this month so it's pretty much brand new

Hi @Billfred12 ,

 

Successful casting means there is some functionality in your internal/LAN network which is normal and expected, and confirms the WiFi connection is successful. With the casting test performed, there is no need to check access to the router management page which only confirms the same thing, that there is internal/LAN functionality.

 

On a device which can successfully connect to WiFi but claims it has no internet access, I would recommend to visit the IP address 142.250.187.238 in a browser which should be one address which google.com resolves to (shown below).

 

There are two primary ways a device will check whether internet is present, it may check that it can ping a well-known IP address (e.g. Google DNS 8.8.8.8), or it may check it can ping some domain name (e.g. connectivitycheck.alive.com) which also requires successful resolution of the name to an IP address before it can perform the check. By taking the above advice to access an IP address directly, you side-step the need to perform name resolution.

 

 

[x@x ~]$ nslookup google.com
Server:         192.168.x.1
Address:        192.168.x.1#53

Non-authoritative answer:
Name:   google.com
Address: 142.250.187.238
Name:   google.com
Address: 2a00:1450:4009:819::200e

 

 

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