Blank data left

MillieGurney
Investigator
Investigator

‎19-05-2021 02:59 PM

I am currently on the family plan of EE and I share data with my sibling. This morning when I left the house I had no access to data and when I checked my EE it showed 'blank' of 'blank' data left whilst my siblings showed 10GB. It wasn't empty it just didn't show. Could anyone explain this and tell me how to fix it as no one else I know does and I need access to data on my phone? 

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15 REPLIES 15
Leanne_T
EE Community Support Team
In response to MillieGurney

‎20-05-2021 03:42 PM

Hi @MillieGurney

 

Do they have to gift you data each month? 

 

Or, do you have a shared plan? 

 

Leanne.

 

 

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MillieGurney
Investigator
Investigator
In response to Leanne_T

‎20-05-2021 03:42 PM

My mobile data isn't working so how will I access the site without wifi @Leanne_T 

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MillieGurney
Investigator
Investigator
In response to Leanne_T

‎20-05-2021 03:43 PM

We have a shared plan that I am not in control of but I can gain access to the person who is' phone

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Leanne_T
EE Community Support Team
In response to MillieGurney

‎20-05-2021 03:44 PM - edited ‎20-05-2021 03:44 PM

You will still be able to view any data allowance you have and how much has been used @MillieGurney 

 

Thanks 🙂

 

Leanne.

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MillieGurney
Investigator
Investigator
In response to Leanne_T

‎20-05-2021 05:40 PM

The point is that I am unable to see how much data I have or use my data no matter the platform?

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Christopher_G
EE Community Support Team
In response to MillieGurney

‎21-05-2021 07:58 AM

Hi @MillieGurney

 

I'd suggest speaking to our Mobile Care team so they can check your account and find out why it isn't showing your allowances.

 

Chris

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