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Billing date

Patt1
Skilled Contributor
Skilled Contributor

‎09-12-2021 03:28 PM

Today is meant to be my billing date and my bills are normally ready to download by 10am. Today no bill has come through. I upgraded last month and £50 handset cost is meant to be included in todays bill. Spoken to a couple of people via 150 who couldn’t even see it being generated today. 
I have depression and Aspergers and got quite anxious as I want to see the total cost today. Someone on chat more less said I contacted them ‘multiple times’. Still have no bill today. Anybody else had issues with bills after upgrading? 

0 Helpful
5 REPLIES 5
Patt1
Skilled Contributor
Skilled Contributor

‎09-12-2021 04:20 PM

Anybody? Do any EE staff moderate these pages or is it customers only? If it’s only customers then don’t worry.

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Christopher_G
EE Community Support Team
In response to Patt1

‎09-12-2021 04:39 PM

Hi @Patt1

 

Welcome to the community.

 

This is a peer to peer forum where EE users and non-EE users come to help each other with queries or problems they may have. Us EE staff are here to help where we can too.

 

Your bill should be available in your My EE account within 24 hours of your billing date.

 

Chris

 

 

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Patt1
Skilled Contributor
Skilled Contributor
In response to Christopher_G

‎09-12-2021 04:58 PM

Thank you Christopher. It’s never been this late but I’ll give it till tomorrow then. Because I upgraded on the 11th Nov, would that affect the billing date then? My DD is normally on the 17th.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Patt1

‎09-12-2021 10:15 PM - edited ‎09-12-2021 10:19 PM

Upgrading does not change your billing date. Just makes it harder to work out the bill 😉 .

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Patt1
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎10-12-2021 07:28 AM

Some body else on twitter mentioned that their bill did not come out yesterday and is still not there for both of us, she also upgraded last month and it’s too much of a coincidence. Will get in touch today. 

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