The EE Community

EE refusing to unlock phone and being nasty

Hi all, so I got a phone that's a Nokia 6303 classic. I don't like smartphones and don't need them. The phone used to be locked to Orange so when Orange changed its name to EE, it had to get unlocked (from the network) and then it worked just fine. I...

Roaming issues

I contacted EE with this problem on 27/04/25. The complaint is closed. I was told there is an issue and EE are trying to fix it. Told to keep turning phone off and on again which I’ve done several times, still no joy. Used my wife’s phone to call the...

That doesn’t happen, there is no option 3 

Can’t manage or cancel Apple TV offer

I took up the EE offer of Apple TV for 3 months but however hard I try I can’t see how to manage the subscription in the EE app. I want to cancel it and I can’t see a way to do that. Please help me work out how to cancel it - I’ve already spent many ...

Issues with activating discovery+ prem? New wifi

We have just swapped over to the new ee wifi and as part or the package we got discovery+ prem. We are struggling to activate this part of the package. We have made an account but it's not syncing so we have no access to any of the shows? Any help wo...

Too many EeTV boxes

I have a main box and a mini box with my broadband. I am getting a message that I have too many boxes connected to my broadband. What should I do?

EE tv setup

We have box arrive and tried to setup. We already have an existing hdmi cable that sky is connected that runs under the floorboards.  When connecting the ee box via this the screen flickers on the setup but is OK with sky.  

EE TV - recordable boxes

Simple yes or no question. Is anyone using 2 recordable boxes with their EE TV broadband? If yes, how have you set it up and type of boxes used. ie extra multi room? Pro box and /or BT youview box. Thanks

Hub flashing green solid green

My WiFi all of a sudden died. Now the hub just flashes green then goes solid green and back to flashing. Tried turning the power off. I've tried the reset button which seems to do nothing at all ?