I ordered a iPhone 13 pro

[Hortoncloe]

hey, I ordered a iPhone 13 pro in sierra blue on 2nd November, in store and I haven’t received no emails or text regarding my order, it’s been 2 week I was told it can take up to 28 days which I know but  worried that I was meant to get a email or

text after I ordered and I never got one, I’m also deaf so I can’t do phone calls 

[Christopher_G]

Hi @Hortoncloe

Welcome to the community. 🙂

Which memory size did you choose?

Chris

[Hortoncloe]

I chose the lowest I’m assuming, I mean the guy instore didn’t really ask me 

[Katie_B]

Hi @Hortoncloe. 

Did you receive any paper work?

If yes, it will have your order confirmed including your phones memory size. 

Katie.

[Hortoncloe]

No I was given a receipt cos I had to pay £25 for ordering but have nothing else, I’m hopefully getting my mum to take me to the store again tomorrow because we don’t have any info or any paperwork apart from a receipt from paying £25, I’m pretty sure I said i should get an email or text but I have nothing 

[Christopher_G]

Yeah, it's probably best to speak to the team in-store so they can confirm everything for you, @Hortoncloe.

Let us know what happens please.

Chris

[Hortoncloe · Accepted solution]

So I got a text from EE Not so long ago saying my phone is ready to pick up today so I’m very excited and it’s weird that I must of sensed it or something cos I was going to be going today anyway but thank you for your help 

[Christopher_G]

Ah, that's great news, @Hortoncloe.

I hope you love it, when you pick it up. 😄

Chris

[Abiwaughx]

@Hortoncloe i ordered the exact same model on 8th october in store and have had no communication or anything about collecting it and am starting to get concerned as it has been 42 days and there are people such as yourself that have ordered after me and got their before me?

[Katie_B]

Hello @Abiwaughx. 

Please could you confirm what memory size you ordered?

Speak soon, 

Katie 🙂