BT Sport

[sashacarna83]

I have had the BT sport add on for over 12 months with no issues. Last month it wouldnt let me log in. I have reset my account and password that have sent me the verification code but now it says I havent got an account. I am still paying for it and it's on my account. Any help appreciated.

[Alex_S]

Hi @sashacarna83,

Welcome to the community 🙂

When you try to log in with your details, are you seeing an error message or code on the BT Sport Log in page?

Do you have the BT Sports on your EE account as part of your mobile contract or the Apple TV 4K with your Home Broadband account?

Alex 🙂

[sashacarna83]

Thanks for the reply. I get ID003. It says I have no active subscription on the account. 

I have it as an add on on my ee phone contract. I have the cast to large screen add on.

[Alex_S]

Hi @sashacarna83

Thanks for getting back to me 🙂

Could you try the below steps to fix the ID003 error code:

1. If you’ve recently signed up for BT Sport on EE, you need to make sure you’ve setup your BT ID. Go to http://bt.com/eesport to check

   After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). There may be a delay with your BT Sport subscription activating after set-up. Please wait up to 24 hours  for your account to fully activate

2. Your BT Sport account may have been suspended or ceased, in which case you’ll need call us on 150.

Alex 🙂

[Thomas05]

I have both with my EE account but have not yet received my ID. From. EE TO LOG IN. 

[Christopher_B]

Hi @Thomas05

I hope you're well and having a nice weekend, are you up to much or is it a chilled one?

When did you sign up for BT Sport?

Thanks 

Chris