BG games taking money through EE bill

[HMCR]

BG games are taking money from my EE bill.  The email I sent to the customer service email address in my EE account area bounced back.  

Any ideas how I cancel these payments I’ve never agreed to?

[mikeliuk]

Hi @HMCR ,

If these unauthorized debits were taken by Direct Debit, I would recommend you additionally speak to your bank about them. https://www.directdebit.co.uk/DirectDebitExplained/Pages/Incorrectpayments.aspx

It's probably a good idea to seek advice from EE either using an online chat or calling them. Good luck!

[Leanne_T · Accepted solution]

Hi there @HMCR

Thanks for coming to the community.

Our Third Party Phone Bill Charges, Help page has information on locating the company details that you have been charged for. 

If you get in touch with the company they will get this looked into for you. 

Thanks.

Leanne.

[HMCR]

I tried that.  The contact details are incorrect.

[Leanne_T]

Hi @HMCR

Did the Help page show an email and contact number for the company? 

Leanne.

[Chris_B]

@HMCR   Then call customer service on 150 from your EE device.  

EE are not responsible for you signing up to a 3rd party service and your EE bill is the payment method so you’ll not get any joy with what @mikeliuk  has put as you agreed to pay your EE bill via DD.  

[HMCR]

Yes, but I got bounce back.  So they aren’t correct. 

[Leanne_T]

Hi @HMCR

Have you tried the contact number? 

If so, please give us a call on 150, and our Mobile Care team will get this looked into for you. 

Leanne.

[TT485]

@HMCR 

EE expects you to give these scammers your bank details so that they can refund you.

Which is ridiculous. 

Your phone contract is between you and EE, if you haven't specifically asked EE to give your money to a third party they had absolutely no right to do so.

These scammers only succeed because phone companies make it your problem. 

Insist that EE refund you and let EE chase the scammers that they are facilitating. 

Then put a Spending Block on all of your EE devices.

[BrendonH]

@TT485 EE don't have their money so EE will not refund them, no matter how much you ask..

People don't just get signed up, you have to have clicked on a few links/buttons to be signed up.

You have to chase the company that has charged you as that is what you sign up to and are in a contract with. Just because our network is EE doesn't mean it's an EE contract with you for these charges. 

That like saying you buying a car and paying by your HSBC Visa Debit Card and then the car having a warranty issue breakdown. You don't go to HSBC because you used their debit card do you