Arranging a return

wizzywig27
Skilled Contributor
Skilled Contributor

‎25-09-2018 10:28 PM

Hello

 

I am thinking I may return my iPhone XS. Can anyone confirm if it is 7 or 14 days to advise I wish to return it?

 

An added problem is that I go on holiday on Monday for a week, so actually cannot post it until I get back (depending on how long the return pack takes to arrive)

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-09-2018 10:33 PM

Hi @wizzywig27

 

It's 14 days and you need to contact CS.

 

Why you returning it out of interest? 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-09-2018 10:38 PM

It's 14 days from delivery if you ordered it online or by post. It's not at all if you ordered it in store.

 

You can cancel a contract by filling in a cancellation form and emailing it to channel.returns@ee.co.uk.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎26-09-2018 08:26 AM

Hi @wizzywig27

 

I see you've had your question answered here.

 

Why is it that you're looking to return it? Is it anything we can help with?

 

Chris

 

0 Helpful