@teammassa ,EE are correct in telling you that the phone is on backorder, as there are others, who have been waiting for their orders, who will receive them first, as they are delivered on a first come first serve, and due to the pandemic etc... Apple are having problems getting parts for the new IPhones having also not expected such a high demand also. You can check all the threads here and also check on Apple website, there is a delay for delivery there too, from what I have heard, so we do not know here, when you will receive it or any updates either.
You will either have to ring customer service or wait until you receive an update, you will receive an email/text from DPD the evening before delivery and one on the day of delivery with a one hour window. Hope this helps, but definitely worth the wait!
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
