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Porting number

MattPh
Visitor

‎09-01-2021 12:48 PM

I took out a new monthly contract a week ago and gave a PAC code to port my old number. The shop advised it would take 2-3 days. 6 days later, no porting, shop has closed (Covid) and PAC code is about to expire. 150 message is that they are only dealing with network issues and lost phones. Is there another number or email address anyone knows that I could contact?

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎09-01-2021 12:59 PM

Hi @MattPh 

 

I've not heard the IVR message to which you refer, but in common with many companies at the moment, EE are probably trying to discourage people from queuing for C/S agents when their queries can be resolved by other means - in order to free up C/S capacity for those queries which can only be resolved by them.

 

If you have an account-specific issue with your PAC which can't be resolved online, you are perfectly entitled to call C/S and queue for an agent - indeed I would strongly recommend you do so.

 

Unfortunately there isn't any account access on this forum and your query does need a C/S agent with access to your specific account, to resolve.

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