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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

New order tracking, iphone 12 pro graphite

Hi, I placed an order on 5th January as a new customer (iphone 12 pro graphite 128Gb). I received an email to say my order was being processed but have received nothing since.I have tried tracking the delivery using the order number in the confirmati...

ne_kot by Investigator
  • 662 Views
  • 9 replies
  • 0 Helpful

Not received my order

Hi i ordered the new iPhone 12 pro in gold 128gb on the 31st of December and I still haven’t received a delivery date. Every time I check it says it’s still awaiting confirmation? Could you let me know a rough idea of when I should be receiving my or...

Faulty sim card replacement

Hi i have a pre pay sim card with the number i want to keep,now all of a sudden the sim will not work ansd it has credit on it.have tried 4 different phones in which other ee sim work in but this has suddenly just stopped working saying emergency cal...

Iphone 12 pro max delivery

I ordered the iphone 12 pro max silver 128gb yesterday i was just wondering what the delivery time was on this model please? 

katyxx by Investigator
  • 577 Views
  • 1 replies
  • 0 Helpful

Ordered a new phone

I have ordered a new phone and I have received the confirmation email. But payment hasn't been took out of my account yet. And when I go on ee website it says that the phone is still in shopping basket.so don't know if processed properly yet 

Porting number

I took out a new monthly contract a week ago and gave a PAC code to port my old number. The shop advised it would take 2-3 days. 6 days later, no porting, shop has closed (Covid) and PAC code is about to expire. 150 message is that they are only deal...

MattPh by Visitor
  • 502 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple iphone 12 Pro Max 128gb Pacific blue stock

Hi all, just wondering if there was an update on the stock of Apple iphone 12 Pro Max 128gb - pacific blue. Ordered today but told on back order.  Your website notes this colour/variant is in stock however? Thanks in advance.

teammassa by Investigator
  • 1953 Views
  • 3 replies
  • 3 Helpful

Resolved! Cannot send texts and mobile data not working!

I have just moved to EE and transferred my number across successfully. I can receive texts however but cannot send them. I'm using an iPhone 8 and have reset my network settings to try and resolve this. Unfortunately resetting network settings has no...

semayer1 by Explorer
  • 4758 Views
  • 7 replies
  • 0 Helpful

Apple Music subscription

I have an Apple music subscription with my new Samsung S20 phone. My subscription has been verified through the Apple Music app but I am unable to create an Apple ID. I have checked within Apple to make sure that I haven't created an ID in the past a...