Apple Watch Outgoing Calls Issue

tonypigott
Contributor
Contributor

I have an Apple Watch Series 6.  However, whenever I use it to make an outgoing call, the receiver of the call cannot hear me speak.  If the person calls me back, and I answer the call, using the watch; that person can hear me.

 

Both phone (iPhone 12 Pro Max) and watch are paired, and have the most recent firmware updates (last week).

 

I have seen this issue raised on the Apple Community site, and the person was referred back to the network, to resolve the issue.

 

Is anyone from EE able to resolve this issue for me?

 

Kind regards,

 

Tony.

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@tonypigott   Is this a cellular watch ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi Chris. 

Yes, it’s a cellular watch.

Christopher_G
EE Community Support Team

Hi @tonypigott

 

I know you may have tried this already, but does turning the digital crown after you've started the to increase the volume make it work any better?


Chris

I haven’t tried that, Chris. I just would like to clarify: when I make the outgoing call with the watch, it is the receiver, who cannot hear me. When that person calls me back, and I answer the call with the watch, that person can hear me. So, I don’t think, adjusting the Digital Crown would make a difference. 

Thank you, for trying to help though. It is appreciated.

Christopher_G
EE Community Support Team

Yeah, I think you're right, @tonypigott. I misunderstood what you meant.

 

Have you spoken to our technical support team? They'll be able to run through some tests and hopefully help get it working.

 

Chris