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landline house phone down no incoming or outgoing calls

Brigham630
Visitor

‎16-12-2021 02:43 PM - last edited on ‎16-12-2021 06:54 PM by EE Community Moderator

All house phones out of order since mid day. xx xxxxxx xxxxx. xxxxxxx.  xxxxxx.

xxxx xxx xxxxx xxxxxx

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎16-12-2021 02:54 PM - edited ‎16-12-2021 02:56 PM

@Brigham630 : Can you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

 

Is your BB still working, maybe at a slower speed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
pip11
Scholarly Contributor
Scholarly Contributor

‎16-12-2021 03:29 PM

According to Openreach as of 3.00pm there are no known copper line service issues.

 

You may also wish to remove your full address as this is a public forum.

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎16-12-2021 05:08 PM

Hi @Brigham630 ,

 

Welcome to the community. Would it make sense to report this as a fault to the service provider before too many of their engineers go home at the end of their working day?

 

https://ee.co.uk/help/help-new/broadband-and-landline/landline/how-can-i-fix-home-phone-faults

 

If you do not automatically receive compensation, you may wish to ask about it after leaving a little time, but I would recommend to keep notes with dates and times so that you can prove the length of your outages for compensation purposes.

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

-- 
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Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to mikeliuk

‎16-12-2021 06:08 PM

@mikeliukIf EE had any engineers for residential services what would you expect them to do? None of them are allowed to touch Openreach infrastructure.

XRaySpeX
Grand Master
Grand Master
In response to mikeliuk

‎16-12-2021 08:05 PM

@mikeliuk : Bit early to think about compo after less than 3 hours. Most landline faults are fixed within the day. How about trying to help the OP sort his immediate issue out?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful