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Router Rebooting when the landline rings

DrDazman
Visitor

‎03-07-2021 03:58 PM

Hi There

The router reboots every time that the landline rings or if i make an outgoing call

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎03-07-2021 05:52 PM

Hi @DrDazman ,

 

Do you have a single socket master socket and use a microfilter, or do you have a dual socket master socket? https://www.bt.com/help/broadband/getting-set-up/home-networks/a-wired-home-network/what-type-of-mas...

 

Was your router installed by an engineer or installed yourself? Has this happened ever since installation, or has it been fine for a long time and just started to happen recently?

 

 

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎03-07-2021 10:03 PM

Welcome to EE's Home Broadband Forum.

Is it that the router is rebooting itself or is it just resyncing its connection? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

  • For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
  • For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful