Activating my Fiit membership for my galaxy watch 4

[Kargath]

When i pre-ordered my watch i took out the plan with Fiit membership included.  In the plan it says to text fiit to 150 to get the joining instructions.  I have now text 150 7 times since receiving my watch to get the reply " you are not eligible to join fitness+ as you need a connected watch plan."

My watch is connected and  working perfectly well,  i just beed to receive the benefits i am paying for.  Tried calling support today but hung up exasperated as they had no clue!

[Kargath]

@Leanne_T 

Yeah i got an email today thanking me for my new purchase with the fiit joining instructions.  Emailed fiit to 150 again,  for 10th tine and apparently I am still not eligible!!!

[iiKeieva]

Do you get this when looking at the Addons for the watch number 

---

 All my other numbers display them correctly

[Leanne_T]

Hi @Kargath @iiKeieva

Thanks for coming back to me. 

In this case, please get in touch with our Mobile Care team on 150, they will get this looked into for you both. 

Leanne.

[Phil211]

I have tried this numerous times and all I get is a link to Apple fitness+. I have spoken to CS over chat and all they keep saying is text 150 and you will get voucher code. I still keep getting the link for Apple. They just aren't getting it

[Christopher_B]

Hi @Phil211

Our customer care team are best positioned to help with this. Could you please try giving them another call.

Thanks 

Chris

[Phil211]

I have already spoken to CS twice but neither have been able to sort it out.

It's getting frustrating not being able to get something that I am paying
for

[Christopher_B]

@Phil211 I totally get your frustration but here at the EE Community we have no access to your account.  

Thanks 

Chris 

[Kargath]

@Phil211 

I finally got a part resolution.  It appears the instructions came with the watch.  I cant say if this is correct yet, as i am not at home. 

[Lakey91]

I have the same issue here. No instructions came with the watch...

[Katie_B]

Hello @Lakey91. 

Welcome back to the community. 

When did you receive your watch?

What happens when you follow these steps?:

1. TEXT FIIT to 150 from the phone paired with your new Galaxy Watch
2. We’ll send you a unique voucher code and a link to activate your Fiit access

Katie.