4Gee wifi mini - all lights stuck on

[tobyp]

My little 4Gee router worked fine for about a month. All lights are now stuck on and the device is undetectable by any other device. Have tried a reset, hard reset and hard rest whilst on charge, and removing the battery - it just persists as it was. absolutely no joy. Any suggestions?

[Christopher_B]

Hi @tobyp

I hope you're well and having a nice day, other than this issue of course.

Have you had a chance to check our Coverage Checker to see if we have any network issues? 

Thanks 

Chris 

[tobyp]

Hi Chris, managed to get hold of EE Tech Support today and they were very helpful in fairness. They checked the account, and data service which checked out ok, and concluded that the device itself must be faulty. It has therefore been returned for repair / replacement to EE. The EE shop said they'd had a few back recently in exactly the same state. Faulty batch may be? Let's hope the replacement one does the trick.  

[Christopher_B]

Thanks for coming back to me and letting me know that @tobyp.

I'm glad it's all in hand and getting sorted 😊

Thanks

Chris