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EE 4GEE Wifi Mini

Mhanson295
Investigator
Investigator

‎04-08-2021 08:33 PM

Ive recently bought the Wifi mini and it has been working till this morning. Currently it only shows 4 blue lights and doesnt change if I reboot it either by the power button or the reset inside.

Any help will be appreciated. 

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎05-08-2021 08:50 AM - edited ‎06-08-2021 10:09 AM

Hi @Mhanson295

 

Thanks for coming to the community. 

 

When you pressed the reset button, did you use a pin? also, did you press and hold it for around 15 seconds?

 

This would reset the device.

 

Thanks 🙂

 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Leanne_T

‎05-08-2021 04:19 PM - edited ‎05-08-2021 04:19 PM

@Leanne_T : Do you mean a PIN (Personal ID Number) or a pin 😉?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Mhanson295
Investigator
Investigator
In response to Leanne_T

‎05-08-2021 05:28 PM

@Leanne_T

Yes, I have held it down for around 15 seconds, is there anyway to tell if it has reset?

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Mhanson295

‎05-08-2021 05:54 PM

Does it still transmit WiFi and if so does it let you logon to the WiFi if so, login into the Admin Page and see if there are any obvious errors showing.

Leanne_T
EE Community Support Team
In response to XRaySpeX

‎06-08-2021 10:09 AM - edited ‎06-08-2021 10:10 AM

Hi @XRaySpeX 

 

Thanks for keeping me right 🙂

 

@Mhanson295 are you able to follow the advice from @EssexBoyEE? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Mhanson295
Investigator
Investigator
In response to Leanne_T

‎06-08-2021 06:00 PM

No, it wont transmit at all and it wont load on the admin page. Ive had to organise getting it swapped. Thanks

@Leanne_T @EssexBoyEE 

0 Helpful
Jon_K
Former EE Employee
In response to Mhanson295

‎07-08-2021 08:24 AM

Thanks for letting us know you're getting it replaced, @Mhanson295.

 

Let us know how you get on when the new one arrives.

 

Jon

0 Helpful