Community Activity

Billing query

Current bill shows 56p for "services from other companies". Number is shown as 66061 dated Friday 14 October at 18:47pm. I've checked my phone for that date... nothing out of the ordinary. Any ideas what this 56p charge is for? 

LizzieG30 by Investigator
  • 921 Views
  • 7 replies
  • 2 Helpful

Resolved! Netflix

How do I activate Netflix, I have recently upgraded and have it as an add on. I haven't received a message so not sure how to activate. Please help

Mark527 by Visitor
  • 132 Views
  • 2 replies
  • 1 Helpful

Port Forwarding 9311

Can anyone instruct me how to port forward this number 9311 on my router.It's for a CIS EV charger that I can not connect to.Thanks 

richwxm by Investigator
  • 37 Views
  • 7 replies
  • 0 Helpful

New mast has signal but no connectivity

We generally have no phone signal whatsoever but where there was a 'just usable' signal that has now been swamped by a new mast (finally!) turned on.Only it seems to be putting out a carrier with no connectivity.So we are worse off than before it sta...

4wd by Investigator
  • 396 Views
  • 20 replies
  • 0 Helpful

Call back

I spoke with a cs representative over 2 weeks ago and was told I'd get a call back in 2 weeks, would I be better ringing back myself?I had upgraded in Nov 24 and have had an issue getting a parcel to return my old device to get my discount on my line...

Matt19864 by Investigator
  • 129 Views
  • 4 replies
  • 4 Helpful

EE netflix not working

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load,  download on 4g 28mbps ,  yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.T...

David455 by Investigator
  • 3113 Views
  • 10 replies
  • 0 Helpful

Upgrading from Fibre 50 to Fibre 67

Here to ask if anyone has had the same situation!Like 2 months ago a man came to my door about changing to EE, my old bill with sky was like nearly £50 a month so was happy to change. He told me the max speeds for my place would be reached with the...

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qusvz by Investigator
  • 57 Views
  • 5 replies
  • 0 Helpful

"You have dialled an incorrect number" calling Tesco

When trying to call a few local Tesco Pharmacy branches I get a recorded "You have dialled an incorrect number" message. This happened with 3 different branches from my EE mobile but worked fine from a landline so it's clearly an EE/mobile issue. One...

hexa-db by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful