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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2647 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15499 Views
  • 51 replies
  • 65 Helpful

Cancel an order

Hi I'd like to cancel an order but can't get anyone on the phone as your lines are busy (understandabke during this period).I tried live chat but cause its for a tablet it won't let me go through either. Could I be contacted to get it cancelled pleas...

Vsloth by Investigator
  • 572 Views
  • 4 replies
  • 0 Helpful

iPhone 12 Pro

I ordered my iPhone 12 pro on 9th November, received no confirmation email. After several conversations with people from EE I’ve gotten no where. I know there has been a shortage of these phones, I think had I received a confirmation email I’d feel a...

Add to plan confirmation

Hey, I ordered two things on add to plan. I've only received an email to say they've got the order, not a confirmation. I haven't been charged for it yet either (ordered yesterday), will I be charged when it's been dispatched or does this mean I'm no...

Owen52 by Investigator
  • 410 Views
  • 3 replies
  • 0 Helpful

Coorporate Esims

Hello, Can you please provide an update on Corporate ESims?  Migrated our whole company from O2 to EE thinking ESims come as standard with any Telecoms company, especially the biggest in the UK. Our company rep mentioned this was a hot topic back in ...

Iphone 12 Pro 128Gb delay

I pre-ordered my upgrade to the 12 Pro 128 in Graphite on the 2nd November and was told it's up to a maximum of 21 days. I need the phone as I have problems with my current phone and need a fully working handset to use for work. I've just checked thi...

ATU2020 by Contributor
  • 1269 Views
  • 9 replies
  • 0 Helpful

EE upgrade order

I ordered an upgrade Saturday afternoon and haven't received any updates on it. When should I expect it? 

MG18 by Investigator
  • 559 Views
  • 7 replies
  • 1 Helpful

Disney Plus - Buffering issues even with fast internet

I'm currently troubleshooting an issue with my Disney Plus streaming and an expert in mobile ISPs has suggested my carrier could be throttling speeds from specific companies due to them having contracts with other streaming providers. Basically I'm g...

camy252 by Established Contributor
  • 1640 Views
  • 3 replies
  • 0 Helpful

keeping my number

Hello, My previous phone contract was under my ex-girlfriends name. That contract is now up and I would like to switch to a 'pay as you go' sim. I have been sent a sim with a different number but not sure how to go about keeping my old number. Old pa...

tmoore92 by Visitor
  • 397 Views
  • 1 replies
  • 1 Helpful