2080248members
776online
1289417posts
Community Activity
Dramatic changes in 5G Internet speed
For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about p...
EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
Request for Raffle Prize Donation
Hi EE Team,I’m reaching out on behalf of the Luton Rugby Club Under-15s, a team of 22 boys who’ve played together since their U7 days and reached the Bedfordshire Cup final this season.We’re organizing a team-building tour to Europe in October 2026 f...
Device not found when linking
Hi in trying to link my Phone to my ee account so I can view billing etc. I put the phone number in and it says no device found but I've been using this since the start of my contract for calls etc so defo connected . Really unsure what to do as I ca...
Calls to this number are barred from this phone
We returned to France last weekend and now get the 'Calls to this number are barred from this phone' message when I try to call back to the UK.We (my wife and myself) both have European Roaming package activated. There are no call restrictions/caps o...
Currently in NZ and the data is no longer working
I have the same problem as you. Currently in NZ and the data is no longer working either. No way to change the plan to roaming ROW. I’m going to have to cancel this plan and get a local sim if it is not fixed soon
Microsoft Teams Quality Issue
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
Network issues abroad
I'm currently in NYC, USA. When I landed I was able to purchase a 7 day roaming pass and had sporadic network, having to restart my phone occasionally to get connection back. Since that first evening though, I've now had no network fir 99%of the time...
Esim
I have a physical sim how to I get it changed to a e sim?
Dropped mobile "dumbphone" down the toilet
Hi,I have a mobile phone account with EE for my Alcatel 2057D Dumbphone.It now doesnt work. So i need another dumb phone. Can i just buy any cheap dumbphone from Argos and put my SIM in it?What if the new phone has a micro SIM card placement? ...(m...
