4G broadband: 0 upload mbps according to speed test

[goodlegs]

Hi there,

We're recording reasonable download speeds but zero (0.00) mbps upload speeds when running speedtest, which explains why our service is completely unusable.

We're in London zone 2.

[goodlegs]

(Also we didn't come here because we were running speedtest repeatedly and noticed small numbers, we ran speedtest because we could literally do nothing on our network. So it's not that speedtest and fast.com are reporting bogus numbers)

[bristolian]

Is anything reported as awry on the network status checker I mentioned previously?

If not, there is an option to "report a problem" which would be the next step.

[goodlegs]

It didn't look like it, no. We also spoke to someone at EE on the phone who said there were no reported issues. They said to turn the router off for 5 minutes, which we did, same result after restart.

[mikeliuk]

Hi @goodlegs ,

Please may you check whether you can switch to a 3G connection to run those tests again.

If you've lost internet service for an hour, that's sufficient to report a problem to the service provider without running any bandwidth measurements.

[bristolian]

I appreciate you've looked on the status checker for existing issues, but have you used the "report a problem" link to raise a suspected new issue?

Equally, do you know of anyone else in your locality who's using EE and is also having problems? That would be strong evidence of a wider network issue that may not yet be logged.

[goodlegs]

We called EE and reported the issue on the phone to them.

When we signed up to EE I didn't realise that we were signing up to doing our own technical support by  knocking on our neighbours doors to ask them if they use EE and if so how their connection is. 

Off the top of my head I have no idea what our neighbours are using.

Two roads down a friend has just got access to fibre via G-network and as soon as they arrive on our street I don't expect I'll be using EE anymore.

[Christopher_B]

Hi @goodlegs

Sometime when we are investigating an issue, we will ask you to find out information. I know this isn't always possible and we will move forward without any information you're unable to get.

Where did you leave things with the call?

Thanks 

Chris 

[mikeliuk]

Hi @goodlegs ,

I can safely say that in the two years I have used 4G LTE as my main broadband internet connection, I've never gone door-to-door to check if other users find the issues which I do.

To save myself the embarrassment of doing that, I instead use the Opensignal app and cellmapper.net to see whether I am in a signal blackspot when areas nearby remain fine. Other engineers instead recommend against the cellmapper.net check and would instead recommend to ask around but I personally prefer aggregating the data of many handsets instead of the hit-and-miss strategy of a door-to-door survey which I'm anyway too shy to carry out.

The density of cell towers in Zone 2 is such that a simple restart of the radio should resolve most issues but it should not be that every cell tower within range of you can be congested. If you frequently find a problem, I would judge that its cause might be apparent on cellmapper, for example if there is a red spot in a particular area due to the surrounding buildings so it may make sense to add an outdoor antenna or switch to a network with better signal covering the location of interest.

Hope things improve for you as we exit the peak congested usage of the working day and in the future during the working day.

[bristolian]

Cellmapper won't indicate congestion or slow data issues that @goodlegs seems to be reporting. At best it'll indicate a localised area of poor coverage that is too precise to be displayed on the public website map.

The best course of action that can be followed is to report this issue to EE through the usual channels.

[EssexBoyEE]

The Teltonika RUT955 Router doesn't have any Internal Antennas but instead relies on the supplied Paddle or an External LTE Mimo Antenna.

Which are you using, if the Paddle Type (X 2 of them) are these the correct LTE Antennas required to cover the UK LTE Bands.

Could you post up your (on the Admin Page) your Cell ID, RSSI, RSRP, RSRQ and SNIR