3 weeks and no order

[DM8]

I upgraded 3 weeks ago tomorrow and have heard nothing. I’ve tried the 150 number, which is a long, long, impractical queue and had no response from track my order route. Saying no information is available.

i had an order confirmation email on 6th with order number and feel there are no ways to easily talk to someone and find a simple answer. Delay due to virus would have been fine, lack of any response/info is extremely disappointing.

[Katie_B]

Hello @DM8. 

Thanks for coming to the community. 

I am sorry to hear you have still not received your order, I would love to see if I can find further information for you. 

What phone did you order?

Please also provide colour and memory size. 

Katie.

[DM8]

Thankyou.

It was a black iPhone 7.

Sent from my iPhone

[Katie_B]

Hi @DM8. 

What memory size did you order?

Katie.

[DM8]

32Gb, sorry!

Sent from my iPhone

[Katie_B]

Hello @DM8. 

I have checked our stock and this device is available and ready for dispatch. 

I would recommend giving us a call so our mobile care team can look further into this for you. 

Please keep us updated, 

Katie.

[DM8]

Is there only 150, the waiting time is again over an hour??

Sent from my iPhone

[Katie_B]

Hi @DM8. 

Please call us on 150, an agent will be with you as soon as they can. 

Katie 🙂