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£3 increase

Dorissp
Investigator
Investigator

‎25-09-2021 11:34 AM

Hi. My mum has had a broadband contract for less than a year. This month it has unexpectedly increased by £3. She hasn’t changed anything or agreed to anything. It’s very hard to contact customer service! Can anyone advice? Thankyou 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎25-09-2021 11:49 AM

Hi @Dorissp

 

Thanks for posting 🙂

 

Has the plan increased in price or is there any extra charges showing on the bill? 

 

Thanks 🙂

 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

‎25-09-2021 01:11 PM

How much is it now & how much was it before? it could be the annual CPI+3.9% increase as described in Home broadband CPI+ price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dorissp
Investigator
Investigator
In response to Leanne_T

‎26-09-2021 09:54 AM

Hi. The plan has increased In price unexpectedly ( not charges for usage) . She’s only been on the plan for a few months and we had assumed it would be a fixed price for this yearly term 

0 Helpful
Dorissp
Investigator
Investigator
In response to XRaySpeX

‎26-09-2021 09:55 AM

Previously £24.64 now £27.31. Thanks 

0 Helpful
Leanne_T
EE Community Support Team
In response to Dorissp

‎26-09-2021 02:14 PM

Hi @Dorissp 

 

Thanks for coming back to us. 

 

If you get in touch with our Broadband Care team with the account holder, the team will check the plan 🙂

 

Leanne. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Dorissp

‎26-09-2021 04:37 PM

That's about a 11% increase, well above the annual CPI+3.9% increase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP