The EE Community

Monthly plan handset delivery

Problems tracking order 

Re: This service isn’t working right now

9 months later and the service still no working. Even if there are known issues in the area I cannot "Find out more". Is there any plans to fix the website service?   [Mod edit: rejected first image as contained personal details]

Free 6 months of Apple TV available later (after signing up to EE BB with EETV)?

If one was to sign up as a new customer to EE Broadband with EE TV,  is it possible to activate the free 6 months of Apple TV at a later date, or do you have to opt-in at the time of signing up? Thanks.(It's summertime and the weather is great, watch...

Extra charges

My last bill had extra charges on. When I downloaded the bill I can see that I have been charged six times for sending one message to radio 2. Can anyone explain why I might have been charged six times for one message? 

Replacement Smart Hub Plus as old one when faulty

just installed my replacement hub my landline wouldn't configure onto the new Hub and can't set up game Mode as keep getting stuck on the Preparing update step 1 of 3  

Handset Trade In - Billed for Not Returning Handset (Even with Proof of Delivery

Just want to vent my absolute frustration at EE.  After upgrading my handset in store and signing a new contract I returned my old handset using the supplied packaging from Likewise as per the trade in agreement.  Two months later I receive a whoppin...

Where is my PAYG Sim card?

bought PAYG sim card online back on 17th June, still waiting for it to turn up. "the UK's No. 1 network"? not really.  

I want to buy a SIM free Google pixel 9a & pay installments it won't let me

PAC code

I need to change the tariff plan of my SIM card. When I try to do this, app asked for a PAC code. I do not understand how to find it. I cannot call the provider because I speak English very poorly. I just want to change the tariff plan of my SIM card...