£3 increase

[Dorissp]

Hi. My mum has had a broadband contract for less than a year. This month it has unexpectedly increased by £3. She hasn’t changed anything or agreed to anything. It’s very hard to contact customer service! Can anyone advice? Thankyou 

[Leanne_T]

Hi @Dorissp

Thanks for posting 🙂

Has the plan increased in price or is there any extra charges showing on the bill? 

Thanks 🙂

Leanne.

[XRaySpeX]

How much is it now & how much was it before? it could be the annual CPI+3.9% increase as described in Home broadband CPI+ price changes

[Dorissp]

Hi. The plan has increased In price unexpectedly ( not charges for usage) . She’s only been on the plan for a few months and we had assumed it would be a fixed price for this yearly term 

[Dorissp]

Previously £24.64 now £27.31. Thanks 

[Leanne_T]

Hi @Dorissp 

Thanks for coming back to us. 

If you get in touch with our Broadband Care team with the account holder, the team will check the plan 🙂

Leanne. 

[XRaySpeX]

That's about a 11% increase, well above the annual CPI+3.9% increase.