iPad cellular not working

Janice14
Contributor
Contributor

‎07-07-2023 09:39 PM

My daughter has an iPad Air 2020 with a data sim which I gift data to monthly. All of a sudden her iPad isn’t working without WiFi. I’ve tried restarting the iPad etc but still no joy! Any ideas?

thanks!

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎08-07-2023 07:40 AM

Good morning @Janice14. 

Does your daughters SIM have data remaining?

Katie

Janice14
Contributor
Contributor
In response to Katie_B

‎08-07-2023 09:03 AM

Hi Katie.

yes she still has just over 8GB remaining

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Katie_B
EE Community Support Team
In response to Janice14

‎08-07-2023 09:49 AM

Thanks for confirming @Janice14. 

Does 4G and the EE connection show?

Katie