Can’t receive some calls since switch

Drkat
Explorer

‎28-01-2023 02:36 PM

I switched to EE from Vodafone in oct 22. Since then a few people can’t call or text me. Call gets this persons phone is unavailable. Bank can’t text me to do 2 factor authentication. Most people it’s fine . Still happens when I move sim to another phone. I think something didn’t go right when my number was transfered. 
What can I do?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-01-2023 02:56 PM

@Drkat  You need to call customer services and request your line be refreshed/reset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Drkat
Explorer
In response to Chris_B

‎30-01-2023 06:22 AM

Thanks. Yes spent some time talking to them. Their answer is to send me a new sim!
Despite a reset I’m still not getting calls from a couple of people.
0 Helpful