Apple Watch and roaming

[Dingerdoidge1]

Do I need to pay for roaming on my Apple Watch 6 or does it share my phone roaming?

[Clawzskunk]

@Timboo666 I think we’ve established over the number of exchanges that @Chris_B is an EE shill that is either paid to respond on behalf of EE, to deflect blame away from them onto the customer (because it should be obvious you can’t trust EE sales teams and should spend hours reading contractual fine print naturally. And why should EE spend their own money making sure their own sales teams don’t lie to people?) or they are an EE staff member that doesn’t understand their customers base - anything else is just too unbelievable.

Either way I’m looking forward to seeing their loss of market share actualise once the Vodafone / Three merger fully takes effect. Maybe then they will start listening to their customers or actually respond officially on why they have made the choice they have.

Sadly it’s clear Chris_B feels that customers should take what they’re given, shut up and be happy with it. He doesn’t feel that the people paying for the services should have any input into what’s provided. Nor does he feel that EE should make the data roaming policy for Apple Watches clear and unambiguous in their advertisements and sales patter.

[Schockwave]

@Clawzskunk , @Timboo666  if you checked here you would know that @Chris_B , like several others are not EE staff:

https://community.ee.co.uk/t5/EE-Community-info-News/Meet-our-Community-Stars/td-p/1421642

[Chris_B]

@Clawzskunk    Perhaps you should read the T&Cs of the contract that was agreed upon.   

CLICK RIGHT HERE      After all your agreeing to it when you take out a contract.  Or is it shiny new toy must have…., 

At what point did I give my personal opinion?      Read the info from the above link.  The T&Cs is not my opinion it what you are agreeing to with the contract,    

 Just because I know what has been sold and agreed upon because I do read the T&Cs it doesn’t mean that my personal opinion.      

Perhaps you should read the T&Cs before you agreed to any contracts ( not just with EE but every contract that comes your way )that you might sign in the future because it seems you actually don’t know what you agreeing to.     

 Or was it shiny new toy must have…….   

Here’s a helpful bit of information just for you. 

it’s a contract between EE and yourself that means it’s a legal document that you are agreeing to honour, so why are you not taking the time to actually read what you agreeing too you might learn something in the process. 
  

[Clawzskunk]

@Chris_B  Oh, “shiny new toy must have”… how original. You really went all in with the condescension there. Bravo.

Since you’re so keen on pointing fingers at customers and heroically linking to the T&Cs (twice, no less), let me return the favour — with actual facts.

First off, trying to clap back at someone raising a genuine concern by parroting the contract terms from 2024 — when this thread started in 2023 — isn’t just unhelpful, it’s lazy. But I get it, digging into context isn’t nearly as fun as liking posts from your fellow “community stars” and chasing those precious badges.

Now, onto your claim that this isn’t your opinion. You literally said:

“It’s a contract between EE and yourself that means it’s a legal document that you are agreeing to honour, so why are you not taking the time to actually read what you agreeing to.”

That’s not quoting EE. That’s you telling customers they’re at fault for trusting a sales process and not for the first time. So yes — it is your opinion, dressed up in a poor attempt at legal literacy.

Unfortunately for your argument, customers have rights — rights that don’t disappear just because someone clicked “I agree”:

• Consumer Protection from Unfair Trading Regulations 2008

Sales reps must not mislead or leave out key info that could affect a customer’s decision to buy. Relying on fine print to clean up the mess doesn’t hold water.

• Misrepresentation Act 1967

If someone is sold something based on misleading or false information, the contract can be cancelled — even if they didn’t read every line.

• Consumer Rights Act 2015

All terms must be clear, up front, and transparent. Hiding anything important in the small print isn’t legally enforceable.

So no, the blame doesn’t fall entirely on the customer for trusting what they’re told. And no amount of smug finger-wagging from a self-appointed contract expert changes that.

But hey, you keep liking your mate’s posts if that’s what gets you through the day.

[Clawzskunk]

@Schockwave Thanks for sharing this, though honestly, it just makes the situation feel even more one-sided. Putting all the blame on the customer doesn’t reflect the full picture, especially when there are clearly some lessons here for both the sales and advertising teams.

I say this with respect, but it does feel like people don’t often challenge the responses given when they should - maybe because there’s a tone that comes across as condescending, particularly from particular “community stars.” when challenged.

My understanding is that the stars are here to help improve the experience and share useful information — not to shoot genuine customer concerns  down or score points. It’s about making the community better and leveraging your privileged position to feed back to EE from the community, not berating the people in it.

All of this could have been avoided with a simple “You know what, we’ll see if we can feed your view back, thanks for contributing!”.

[Chris_B]

@Clawzskunk   And not reading the T&Cs is down to you.    Thats it end off,  it’s your responsibility to understand what you are agreeing too.   And this thread is from 2023 and nothing has changed in terms of roaming with a watch.  

So why are T&Cs not being read it’s a contract,  I’ve yet to sign a contract that I’ve not read.  ( not just with EE but all contracts )    Are you saying you sign contracts and don’t read or understand them before you sign them.    Would you purchase a car and not read the contract or perhaps get a mortgage and not take the time to read and understand before hand ?   No of cause not but for some reason some think phone contracts don’t need to be read before hand.   

The customer also takes responsibility for agreeing  to a contract even without reading it.   Or do you think just because a contract isn’t read or understood that it doesn’t mean it’s legal ?    It’s down to the customer to understand what they are agreeing to before they sign up to it.    

Im not talking about being miss sold a product I'm talking about contracts.   Readings a contract before hand would point out everything before hand. 

nothing stopping anyone from looking at T&Cs of contracts before hand before any purchase is made.  

THERE ALL RIGHT HERE.    

And yes it’s down to the customer to read the contract and T&Cs of that contract.  That’s not my option that’s just common sense. 

[Clawzskunk]

@Chris_B  Ah, back again - still shouting “read the T&Cs” like it’s a mic drop. Repeating yourself with more caps lock doesn’t make your point any stronger, it just makes it louder. And still, impressively, you’ve managed to sidestep the actual issue raised: what sales reps say and do matters, and it has legal consequences.

Let’s break it down, since you’re clearly stuck on this one note:

• Yes, customers should read the contract.

• No, that doesn’t absolve EE from misleading sales tactics, unclear advertising, or verbal representations that contradict the fine print.

You can scream “THEY’RE RIGHT HERE” all you like, but none of that overrides UK consumer law. If a rep says one thing and the T&Cs say another, that’s a legal problem, not a customer comprehension test.

You keep trying to draw comparisons to mortgages and car finance, like this is some clever analogy. But guess what? Those industries are heavily regulated to protect customers from exactly the kind of trap you’re defending - misleading sales, hidden costs, and unclear terms. Mobile contracts fall under similar scrutiny. Your belief that “common sense” beats legal rights is cute, but irrelevant.

Also, let’s not pretend everyone reads every word of every contract, including you. We both know you’re not poring over 20 pages of boilerplate before every click-and-collect purchase. You just enjoy pretending to be the smartest one in the thread.

And still - still - not a word from you on the actual legislation I already quoted. That silence says everything.

Here it is again, in case your scroll wheel missed it:

• Consumer Protection from Unfair Trading Regulations 2008

• Misrepresentation Act 1967

• Consumer Rights Act 2015

If a customer is misled before signing, the contract isn’t bulletproof. “End of”, as you would say.

Now unless you plan to actually engage with that, maybe stick to liking posts from your fan club. The grown-ups are talking about legal responsibilities, not just what’s in all caps

[Schockwave]

@Clawzskunk , You can always fill in the complaints form, if you are not satisfied with being informed about using your watch as cellular when roaming, nothing stopping you doing so, or speaking to customer service about it.

[Timboo666]

At the end of the day FCA applies to mobile phone contracts, my demands and needs were made clear.

What I demanded v what I was given was way out. 
As a company why would you want that kind of reputation of giving duff advice when it is totally avoidable. It should not take hours of reading small print for something which I asked from the outset simply stating no it would not work would allow me to make an informed decision.

Chris is this day and age your responses are archaic, the purpose of my posts was to prevent others the agro I went through. EE can choose to evolve and be proactive or remain reactive by giving poor advice then being tied up further down the line dealing with complaints.

If I read every term and condition for every product or agreement I entered into it wouldn’t leave my house. 
I get it for a mortgage or house insurance but for a telecommunications contract really

[Chris_B]

@Timboo666  It’s still a contract so yes as you are agreeing to the contract T&Cs

And this bit right here that I posted a few days ago.  

“So why are T&Cs not being read it’s a contract,  I’ve yet to sign a contract that I’ve not read.  ( not just with EE but all contracts )    Are you saying you sign contracts and don’t read or understand them before you sign them.    Would you purchase a car and not read the contract or perhaps get a mortgage and not take the time to read and understand before hand ?   No of cause not but for some reason some think phone contracts don’t need to be read before hand”

 I’ll say thank you for proving my point and opening admitting that you don’t think you should be reading a phone/watch contract before hand but still agreeing with the T&Cs and then thinking it’s not your fault because you didn’t read the contract that’s been offered and agreed upon. 

Oh and let’s get something clear right now do I think you should be able to roaming with a watch, hell yes even if that means you pay for it and I’ve never said otherwise.  I just know it’s not available and what I think doesn’t come in to it.   What I post is simply fact it’s not available to roam with a watch it’s just not a service that’s offered.  Roaming isn’t contractual it’s optional and EE don’t offer roaming service with a watch
It’s just I’ve never been asked my own personal opinion on it.     There has been many replies by myself and for some reason others think this is my personal opinion and seem to think as others have put it I’m shill for stating what’s not available with a watch contract because the contract wasn’t read or understood. 
Thats not my personal opinion but you do now have that.  

if you think you have been miss sold read and use THIS  then after this request a deadlock letter and allow the ombudsman to review it.  Just remember they could ask for the contract that you agreed to and if it states anything about not being able to roam with the watch it'll not go in your favour because after all you agreed to the T&Cs of said contract.  ( which you openly admitted to not really needed to be read before hand ).   Best of luck.