Hi @Chris_B ,
I do appreciate the response and why you cannot give a reason.. it's my understanding that you don't work for EE? It's also quite possible that it's listed on the website in the T&C's document, but sadly, I added my watch to my plan over the phone and this was not made clear until I was well outside of the cooling off period.
I have no problem with EE *deciding* that they don't want to allow roaming (as crazy as it might be). But it would be great if any EE staff member moderator could actually provide some sort of response on the multiple threads about this. This is clearly something EE customers want.
Ultimately I think this can be easily resolved by modifying their sales advertising to make it clear that roaming is not available and update their staff that may be upgrading or selling the products to ensure that it's clear from the beginning.
I don't think they will do this though, as clearly being honest and transparent with their customers will result in less people paying for the service.
