Apple Watch Mobile Service setup headache

[Jimbob37]

So, I've got an iPhone 16 Pro with an EE contract, and an Apple Watch Ultra 2 that I'm trying to set up cellular with.

Both devices have the latest software and when trying to set up via My Watch, buying the eSim for the watch etc through EE, but I keep getting this stupid error message saying to "call us on 150 and quote code 012". To which I was guided on how to set it up, pairing my watch with my phone from scratch etc, but I keep getting the same error message. I'm going round in circles here. I've tried all the troubleshooting I can think of and I have literally no idea what to do, because every "how to" I can find just tells me to set up via My Watch, which I've already tried.

Has anyone experienced this and solved it?

[Chris_B]

@Jimbob37  You need to speak with customer support about the error code.  It’s probably best to also ask to speak with tech support

[Jimbob37]

I've spoken to customer services/tech support twice. I've updated software, I've paired my watch with my phone from scratch, I've converted to esim on my iPhone, but I'm still going round in circles.

[Michael_D · Accepted solution]

I can appreciate your frustration @Jimbob37.

If you are still seeing that message, it would be something that our tech guides would need to look at further. They will run it through our diagnostic system and there are some steps that they can complete to help to get it working.

Michael

[Jimbob37]

Thanks Michael!

I have since spoken to a very helpful guy called Gareth. Basically I had to give him the EID code, he took me through step by step, did the technical stuff and we eventually got it up and running. It was a frustrating journey, but we eventually got there. Third time lucky, but all three of the people I've spoken to have been very helpful.

[Katie_B]

Thanks for keeping us updated @Jimbob37. 

It's great to hear this is now working for you. 

Katie