Apple Watch had eSIM removed by EE

[kevinwincott]

Ha an Apple Watch since September 2024, been working fine, turned it off last week while I was away (left the watch at home) now getting error

Your EE account is not eligible to enable mobile service on your Apple Watch. Contact EE at 150 for more information.

EE have no idea what this means and have sent a replacement eSIM which never arrives

[Rach_H · Accepted solution]

Hi @kevinwincott 

Welcome back to the Community!

I'm sorry to hear about the trouble you're having with your watch, as this certainly isn't what we want to hear.

We don't have account access here, so it would be best to get back in touch with the team, and they will be able to help you get this resolved.

Rach