Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Do Smart watches come locked to EE?

Hi there, I wanted to know whether I could get a samsung smart watch through EE and it be used for my wifes phone on another provider? I dont know if theres an option for an esim to be purchased seperately, or whether a watch can be be unlocked on di...

Verification IMEI huawei Mediapad T3 , “something is wrong on our end”

Hi community. When trying to verify IMEI for huawei Mediapad T3 , web form gives me an error “ something is wrong on our end” can not proceed with unlocking request. Any updates on that issue please? It works with iPhone IMEI though, verification goe...

maintence mode

My phone Samsung 14 is showing on maitenance mode how can I clear this Thanks Jack

Resolved! My music cuts out after about a minute?

I just loaded some tracks from my PC into my Android phone, they playback ok, they sound ok, but they just cut out after about a minute, even though the track length is give as 3 or 4 minutes or whatever?

Samsung Galaxy Z-Fold 5

EE are absolutely useless I have had the Galaxy Z-Fold 5 for just over 2 months and EE will not replace the phone as it has now got a crack down the internal screen making it absolutely useless. I had the Fold 3 for 18months they replaced it under wa...

Resolved! Samsung S23 FE How do i do screenshot

returned from Vietnam sim not working

Hello,I had a Vietnam sim card for a week while overseas.I kept my EE sim safe. Since returning I removed the Vietnam sim but the original EE sim isn't working. I have tried sim 1 and 2. I cannot access my mobile data/ I ahve switched off and on...an...

GOOGLE PIXEL 8 PRO PORCELAIN. DELIVERY STILL WAITING!

Hey guys, I ordered a Google Pixel Pro 8 256GB Porcelain on the 12/11/23. When upgrading, I thought I would upgrade my Partners phone to the Obsidian version of the Pixel 8 Pro, add a pixel watch and change over to the BT internet. When upgrading I g...

Resolved! Change address

Resolved! my Pixel 7a is an older model for 4G calling?

Help please I'm really confused as to why my pixel is considered an old model for 4G calling, I got a text message saying 3G is being turned off and it will impact my device since it's an older model... Does this mean I have to upgrade my current mob...