Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Samsung S24 ultra pre order promotional watch

Pre ordered the samsung s24 ultra 1TB Black on the 24th January so I could claim the galaxy watch 6 but EE has just informed me there is a shortage of stock from samsung and they have no idea when my phone will be delivered so I will miss the deadlin...

Unlocking my phone

I can't remember my password! I've tried every one I've ever used and I have no idea. Is there some way of retrieving it?

New Samsung S24 ultra

i got a new samsung 24 Altra, i am struggling to transfer my stuff from my S20 to the new phone

Issues with voice calls on android phone

Hi - my phone is having issues with voice calls over mobile networks. Calls connect, and I can hear the other person, but they can't hear me. After 20 seconds the call then gets automatically disconnected. This applies whether I call them or they cal...

Discovery plus black screen cast

Hello and thank you for reading this postRenewed EE contract at start of week. Includes TNT sport via Discovery. Was told TNT includes big screen / cast. But from Android mobile Discovery App, cast to TV is black screen with sound only.Trying from mo...

ColouOs 14 Oppo X5 pro

When will the X5 Pro receive ColourOs 14 The global release was released in October 23 and I still don't see it my update window Thanks

Pixel 8 Pro USBC Cable

Hi,Out of nowhere my USBC cable that I got with my Pixel 8 Pro has stopped working. It shows as charging, then stops after a few seconds and then keeps repeating this process.This has started happening out of nowhere and there is no damage to the cab...

SamsunGalaxy S23 - ESim can this be purchased through an EE Small Business Acct?

My phone is part of a Small Business Account with EE. I would like to purchase an ESim so do not have to carry 2 phones.Is this possible through EE, or do I need to purchase the ESim from another provider does anyone know?Thanks

Resolved! Free galaxy 6 watch with s24 ultra

I ordered the S24 ultra 1tb in black on 22nd January and was told I could claim a free watch 6. I have not yet received the phone so don't have an IMEI to put down. What happens if I run out of time to claim this before I get the phone? That's one of...

Resolved! new sim cards for samsung s8 not compatible on ee

I have had to move from Plusnet as they are ceasing their mobile service shortly so I thought I go to EE. (Plusnet piggyback on EE). My number was ported over 24 hours ago only to find there was no internet outside of home broadband.I spoke to EE tec...