Android Devices

Discussion about devices operating on Android including unlocking your device

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Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 60778 Views
  • 91 replies
  • 28 Helpful

Re: Phone repair

Hi Leanne, Any chance there are any approximate estimations for these repairs/returns? My phone is also being exchanged and it has been already over a week with no update.In store they say they have nothing to do with it as the repair shop is a 3rd p...

DanielaG by Visitor
  • 353 Views
  • 1 replies
  • 0 Helpful

Samsung S23 Ultra Sim connection issues

HelloI upgraded to a Samsung S23 Ultra refurbished phone on 15th December and have only just set the phone up the last few days. I have dual sim inside the phone and both sims intermittently display no sim with the circle with a cross through icon sh...

Kaywest by Investigator
  • 1605 Views
  • 4 replies
  • 0 Helpful

Keypad not working

When I ring a call centre the numbers on my keypad aren't working to choose options, also to delete/repeat voicemails? Any suggestions please

Gav70 by Explorer
  • 999 Views
  • 7 replies
  • 0 Helpful

Mobile keeps switching off intermittently

Hiya,Since an EE update on my mobile last week. My mobile intermittently turns itself off or freezes on the start up Galaxy logo. I have to press volume down and start button to reset it. This has happened a number of times now since last week. Any r...

Sbreak1 by Investigator
  • 713 Views
  • 7 replies
  • 0 Helpful

Unlock mobile

Hi have a brand new Sony xperia EE mobile had it a while now,I have been trying to unlock it,but follow instructions but nothing happens ,I phoned technical support, they can't do it either,any suggestions why it won't unlock

Marty34 by Investigator
  • 671 Views
  • 9 replies
  • 2 Helpful

MCK CODE FOR SAMSUNG GALAXY A7 2018

Good Morning Dear, Please I your help before I can use my Samsung galaxy A7 2018.  Well now the device is asking me for MCK Code any time I will insert my local network Sim Card.  So kindly help me. Please the IMEI: *************** IMEI SV: 01 SERIAL...

Cynpoco1 by Investigator
  • 637 Views
  • 7 replies
  • 1 Helpful