A few month ago I ordered a replacement phone on insurance. Nothing has happened

[PaulDenston]

Two weeks ago I ordered an upgrade phone. Nothing has happened. Please contact me or I will be moving my account.

[Peter_W]

Hey @PaulDenston, thanks for reaching out to us here on the Community. 

This definitely isn't what we would expect, was this replacement for a handset fault, or was it lost, stolen or damaged?

Peter